Once you have placed an order for a product from DGCRANE, we will contact you on the next business day by email or calling. Our goal is to provide you with the best possible service. Our online sales representatives with review your order and contact you with estimated delivery date.
Shipping Methods
All the product can be shipped worldwide by sea, by air or by international express logistics via DHL, FEDEX, UPS. You are welcome to get a free quotation by filling up the form with name, email, detailed address, product and requirements, we will shortly contact you with the full information including the most suitable delivery method (fast, secure, discreet) and freight. Our product firstly should be packaged well in a free-fumigation wooden crate. Usually, we deliver the product by ship, sometimes, as customer's requirements, we can also deliver by air or by train. When the product arrived at your sea port or destination, you can pick up with the bill of lading we offered. We can also arrange the cargo agent to send to your door.
Shipping Time
By sea: 4–6 Working Weeks.
By air: 2-3 Working Weeks.
By international express logistics: 2-3 Working Weeks.
Shipping Rates
We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.
FREIGHT
All shipping costs are paid by the buyer. We do not ship on weekends or holidays. We do not ship to P.O. Boxes.
Items over UPS and USPS weight and size restrictions will be sent via freight. You the buyer are responsible for the freight charge, unloading freight and/or picking up freight at terminal if possible. There will be no refunds for refused shipments. Any returned shipments will be paid for by the buyer. If special shipping services are needed please contact us prior to purchasing the item. We will work with you in trying to find the most cost effective way of shipping.
If freight is being shipped to a residential location additional fees will apply. Depending on the residential location we may not be able to supply freight services direct to the destination and shipments may be required to be picked up at the shipping terminal. Customers are responsible for providing their own unloading equipment. Liftgate services are available through the freight carrier at an additional fee.
Any Item shipped via freight cannot be purchased until at least one email has been exchanged between us and you the buyer. We require verbal or email confirmation of the freight address, phone number, hours of operation and the price you the buyer will be paying to have the item freighted.
All freight estimates supplied by we are created based off standard freight services unless otherwise noted. Additional charges may be applied after shipping is complete if non-standard services are required to complete freight shipments. Non-standard freight services include but is not limited to, arrival notification, appointments, lift gate services, hazardous material, residential/non-commercial delivery, self storage delivery, construction site delivery, mine/ski location delivery, over length article fees and food grade protection.
You the buyer have the option to use your own freight carrier for orders requiring freight shipping services. If you wish to have the item shipped using your own freight carrier you must provide the name of the carrier as well as the collect number.
We will not be held responsible for any items damaged during pick-up or shipping when the buyer arranges pick-up or shipping of an order. We will also not be held responsible for any items lost or not delivered when the buyer arranges pick-up or shipping of an order.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email service@dgcrane.com. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at service@dgcrane.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with: – Your order number.– A picture of the damaged product. Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours?
Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we’ll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
