All products come with a FREE replacement/refund warranty for 30 days from the date of purchase.
Only items that arrive in a physically damaged condition , has missing parts or accessories, defective or significantly different from the product description are allowed for a refund.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed. If there is any damage on return shipment, the buyer agrees to bear the cost.
If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will work our best to either resolve the issue and ensure you are not left waiting. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange for the delivery of the correct item.
For defective or faulty products, please take photos or videos and email us at service@dgcrane.com – we will replace or refund your purchase after confirmation. PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund. Request your Return Authorization Number and by emailing service@dgcrane.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.(Please make sure you send the item back as a gift as we don’t cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
1) Any parts are missing or haven’t been shipped with the rest of the package.
2) Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@dgcrane.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@dgcrane.com
Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 10% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
- Buyer no longer wants the items, buyers remorse such as incorrect color, size, product or model ordered are not eligible for a refund.
Buyers are requested to do their due diligence before making the purchase.The buyer agrees to buy the products at the displayed price during the time of purchase.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.